manlo 192004
About Candidate
Detail-oriented Virtual Assistant with a background in
customer service, invoicing, and back-office support. Adept at
handling administrative tasks, email and chat support, and
order processing with high accuracy. Proficient in goole Suite,
Zendesk, Slack, and shopify, ensuring seamless virtual
collaboration.
Location
Education
Work & Experience
As a chatter, I have fast typing skills and can comfortably work across multiple windows at once. I'm a quick thinker who thrives in multitasking environments. I stay focused on providing excellent customer service and take initiative without needing close supervision. I bring a positive attitude, strong attention to detail, and I adapt quickly to new tools, technologies, and changing work demands.
Handled high-volume customer inquiries while maintaining a 100% customer satisfaction rating. Processed refunds, cancellations, and order modifications in compliance with company policies. Provided billing support, ensuring customers clearly understood their statements and charges.
I was responsible for creating and maintaining accurate invoice records, entering data into the system, and preparing and sending out invoices to customers. I also managed incoming emails by sorting and categorizing them based on priority, while handling customer inquiries and resolving issues through email communication. Additionally, I ensured items were correctly categorized on the platform, monitored user-generated content, and consistently met deadlines for assigned tasks.
