Harold Gallego
About Candidate
Why Hire Me?
With a rich background in customer service, appointment setting, hospitality, and event coordination, I bring versatility, efficiency, and a people-first mindset to every role I take on. Whether you need someone to handle your schedule with precision, manage clients with empathy, or deliver excellent customer interactions, I can deliver results that enhance your brand’s reliability and customer loyalty. I thrive in fast-paced environments and bring a high level of adaptability, attention to detail, and professionalism to every task.
Appointment Setter Virtual Assistant
Henry’s Pro (Part-time) | January – April 2025
• Helping busy professionals and businesses stay on top of their schedules.
• Efficiently scheduled appointments and meetings between clients and businesses, ensuring no overlaps or missed opportunities.
• Maintained up-to-date and organized client records using CRM tools.
• Handled client communications via phone, email, and chat, providing fast responses and smooth coordination
• Proactively followed up to confirm appointments, reschedule when needed, and resolve conflicts — all while maintaining a positive client experience.
Customer Service Representative – Amazon (Voice, Chat, Email)
Concentrix Mactan | September 2022 – February 2025
• Providing outstanding customer support for one of the world’s most trusted online platforms.
• Helped customers resolve order issues, refunds, and shipping concerns with empathy and efficiency.
• Delivered seamless support for technical issues such as login errors, payment problems, and account navigation.
• Maintained strong problem-resolution skills — from tracking packages to calming upset customers — all while upholding Amazon’s high service standards.
• Received positive feedback for clear communication, patience under pressure, and quick handling of complex issues.
Barista
Vitalitea Cafe | March – November 2021
• Where great drinks met great service.
• Crafted consistent, high-quality espresso-based beverages and iced drinks in a fast-paced environment.
• Created a welcoming space for customers through friendly service, fast turnaround, and attention to personalized requests.
• Handled customer complaints with care and ensured every guest left with a smile — turning first-timers into regulars.
Wedding Planner Assistant (Part-time)
Concepts 88 Events | January 2018 – March 2019
• Turning dreams into unforgettable moments.
• Assisted in end-to-end wedding planning, including venue selection, vendor coordination, timeline creation, and day-of management.
• Worked closely with couples to understand their vision and helped bring it to life — balancing budget, aesthetics, and emotion.
• Ensured smooth execution during events, managing high-pressure situations with grace and quick thinking.
What I Can Offer Your Business:
• Better time management through proactive scheduling and support
• Higher customer satisfaction with fast, empathetic communication
• Increased operational efficiency by handling routine tasks so you can focus on growth
• A team player mindset, ready to adapt, learn, and contribute from day one
Location
Education
Bachelor of Science in Aviation Electronics Technology A specialized program focused on the study of electronic systems used in aviation, including aircraft communication, navigation, radar, and instrumentation systems. The course combines theoretical knowledge with hands-on training in troubleshooting, maintenance, and repair of avionics equipment, preparing graduates for technical roles in the aviation and electronics industries.
Work & Experience
• Helping busy professionals and businesses stay on top of their schedules. • Efficiently scheduled appointments and meetings between clients and businesses, ensuring no overlaps or missed opportunities. • Maintained up-to-date and organized client records using CRM tools. • Handled client communications via phone, email, and chat, providing fast responses and smooth coordination • Proactively followed up to confirm appointments, reschedule when needed, and resolve conflicts — all while maintaining a positive client experience.
• Providing outstanding customer support for one of the world’s most trusted online platforms. • Helped customers resolve order issues, refunds, and shipping concerns with empathy and efficiency. • Delivered seamless support for technical issues such as login errors, payment problems, and account navigation. • Maintained strong problem-resolution skills — from tracking packages to calming upset customers — all while upholding Amazon’s high service standards. • Received positive feedback for clear communication, patience under pressure, and quick handling of complex issues.
• Where great drinks met great service. • Crafted consistent, high-quality espresso-based beverages and iced drinks in a fast-paced environment. • Created a welcoming space for customers through friendly service, fast turnaround, and attention to personalized requests. • Handled customer complaints with care and ensured every guest left with a smile — turning first-timers into regulars.
• Turning dreams into unforgettable moments. • Assisted in end-to-end wedding planning, including venue selection, vendor coordination, timeline creation, and day-of management. • Worked closely with couples to understand their vision and helped bring it to life — balancing budget, aesthetics, and emotion. • Ensured smooth execution during events, managing high-pressure situations with grace and quick thinking.
