Christian Dan Guillermo
About Candidate
A dedicated professional with 2 years and 8 months of experience as a Customer Service Representative, delivering exceptional client support, resolving issues efficiently, and maintaining high satisfaction ratings. Additionally, bringing 3 years and 5 months of expertise as a Quality Analyst, ensuring process compliance, conducting performance evaluations, and implementing quality improvement initiatives to enhance team productivity and service standards.
Location
Education
Work & Experience
● Thoroughly checked if agents are able to complete the menu update by the merchant since it will be reflected on the DoorDash website and app. ● Performed QA Talks to provide updates and advisories regarding the new processes provided by the client. ● Identified potential issues and opportunities for process optimization based on quality audits. ● Participated in regular calibration sessions with other quality analysts to ensure consistent evaluation standards across the team.
● Assisted customers with their issues when it comes to their food order including problems with delivery, payment, restaurant selection, account management, or general app usage. ● Contacting other parties such as Dasher and Merchant about the CX’s orders.
● Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Responded to customer requests for products, services and company information. ● Consulted with outside parties to resolve discrepancies and create effective solutions ● Greeted customers and helped with product selections, questions and purchases in local and international online shopping and in-store. ● Process refunds, credits or exchanges. ● Answered customer telephone promptly and in appropriate manner. ● Assisted customers with setting alteration appointments, shipping and special order requests and arranging merchandise pick-up at other stores.
