kurtlouisrobrigado
About Candidate
Quality driven and has keen sense of detail with almost over 6 years of
client and customer facing experience, balancing customer and company
satisfaction with efficiency and adaptability.
Location
Education
Work & Experience
- Handled shipping inquiries through live phone calls and emails. - Basic data entry. - Proficiency in Zendesk (CRM tool). - Forwarded specific issues to relevant departments.
- Resolve employer & employee payroll issues. (Banking errors, Incorrect payment schedule, etc) - Assisted in filing end-of-year and quarterly reports for employers, employee, and contractors. (1099, W2, W4) - Conducted manual wage corrections to resolve tax delinquencies. - Monitored unemployment rate issues.
- Audited cases handled/resolved/closed by an agent to identify errors, opportunities, and create action plans. - Validating cases handled via phone, chat, and email that violated company policies. - Reporting to upper management highlighting weekly/monthly trends in handled cases and overall performance quality.
- Handled incoming inbound calls, chats, and emails. - Provided after sales services such as replacements, tech onsite visit, and refunds within store policy. - Retain customers through promos and sales. - Troubleshoot product issues.
Portfolio
